Managed IT support is an ongoing service where Mycelium 365 monitors, manages, and supports your entire IT environment — replacing or supplementing an in-house IT team. Unlike break-fix IT support (where you call someone when something breaks), managed IT support is proactive: issues are identified and resolved before they affect your business. Mycelium 365 provides managed IT support to Australian businesses from 10 to 300 staff across two packages — Modern Workplace for office workers and Secure Essentials for frontline workers — with no per-incident charges and no surprise bills.
Mycelium 365 offers two managed IT support packages — no custom quoting maze, no lock-in contracts.
$147/user/month
Office workers
Plus Microsoft 365 Business Premium licensing.
$32/user/month
Frontline and deskless workers
Plus Microsoft 365 F1 or F3 licensing.
From $150/server/month
Azure infrastructure management, priced per server. Typically paired with Modern Workplace.
Licensing is charged separately — we’ll recommend the right licence for your organisation as part of onboarding.
View full package detailsMany Australian businesses run a mixed workforce — office staff who need the full Microsoft 365 managed service, and frontline or deskless workers who need helpdesk and security awareness only. Mycelium 365 supports mixed managed IT plans under a single agreement: Modern Workplace ($147/user/month) for office staff paired with Secure Essentials ($32/user/month) for frontline workers. This is common in logistics, manufacturing, construction, mining, and healthcare — where a business might have 20 office staff on Modern Workplace and 50 drivers, warehouse workers, or field staff on Secure Essentials. Contact us to discuss a mixed plan.
Mycelium 365 Modern Workplace managed IT support includes:
Mycelium 365 delivers managed IT support across Australia — IT support Melbourne · IT support Sydney · IT support Brisbane · IT support Perth · IT support Adelaide · and nationally via remote management for multi-site businesses.
Explore our Microsoft 365 services in Melbourne.
Managed IT support is an ongoing service where Mycelium 365 monitors, manages and supports your entire IT environment, replacing or supplementing an in-house IT team. Unlike break-fix support, it is proactive: issues are identified and resolved before they affect your business. We support Australian businesses from 10 to 300 staff.
Modern Workplace is $147/user/month plus Microsoft 365 Business Premium licensing. Secure Essentials is $32/user/month plus Microsoft 365 F1 or F3 licensing. Secure Cloud starts from $150/server/month for Azure infrastructure, priced per server or instance rather than per user — Azure subscription costs are charged separately. There are no per-incident charges or lock-in contracts. Licensing is charged separately — we’ll recommend the right licence for your organisation as part of onboarding.
Modern Workplace includes Unlimited helpdesk support, Microsoft Intune device management, Microsoft Defender management, Microsoft 365 administration, Security as a Service (SOC monitoring via Huntress), Cyber awareness training (KnowBe4), plus patch management and security updates across managed devices. Helpdesk support is available via phone, email and remote access. Secure Essentials includes unlimited helpdesk support and cyber awareness training only.
Yes. Pair Modern Workplace ($147/user/month) for office staff with Secure Essentials ($32/user/month) for frontline workers under a single managed services agreement. Mixed plans are common in logistics, manufacturing, construction, mining and healthcare.
Microsoft 365 licensing is charged on top of the management fee. We’ll recommend the right licence — Business Premium for Modern Workplace users, F1 or F3 for Secure Essentials frontline workers — and can manage your licensing as part of the engagement.
Security as a Service provides 24/7 security operations centre (SOC) monitoring via Huntress, covering endpoint detection and response. It is included as standard in Modern Workplace, not an add-on. Secure Essentials includes cyber awareness training but does not include SOC monitoring.
Book a free, no-obligation Discovery Call to talk through your Microsoft 365, Azure, security, or support needs — no sales pitch, just a straight conversation.
We respond to every enquiry within 4 business hours. Monday to Friday, 7am–7pm AEST.
