Monitor and maintain
Ongoing monitoring of deployed automations, workflow health, run history, error rates and performance trends across Power Platform, Power Automate and connected services.
Managed services
Managed AI and Automation
In 2026, as 58% of Australian businesses now use AI tools like Microsoft Copilot, Mycelium 365 helps SMBs deploy, secure, and govern Microsoft AI tools within their existing Microsoft 365 environment — keeping sensitive business data inside the Australian Microsoft tenant and compliant with the Privacy Act 1988.
Ongoing support and management for deployed AI-enabled workflows, business process automation, RPA, Power Platform solutions and automation governance — keeping them reliable, secure and aligned to the way your people work.
Security by Design, People First..Always.
Operate and improve
What we manage day to day
A practical, security-led approach to keeping deployed automations and AI-enabled workflows running reliably for your people.
Exception and incident handling
Triage failed runs, investigate root causes, coordinate remediation with process owners and re-run impacted workflows so business operations stay reliable.
Governance and access
Maintain environment policies, connector controls, data loss prevention rules, permissions and admin roles so automations stay secure and aligned to your governance model.
Change and continuous improvement
Manage change requests, version updates to workflow logic and small enhancements so automations keep pace with how your people actually work.
User and process owner support
Help end users and business process owners with day-to-day questions, training reinforcement and clear escalation paths for AI-enabled processes.
Reporting and reviews
Regular reporting on automation health, reliability, exceptions, savings and opportunities for continuous improvement reviewed in service governance sessions.
What it includes
Consistent service activities delivered across every Managed AI and Automation engagement.
- Monitoring deployed automations and workflows
- Supporting Power Automate and Power Platform solutions
- Managing workflow errors and exceptions
- Supporting change requests
- Maintaining access and permissions
- Supporting automation governance controls
- Supporting AI-enabled business processes
- Reviewing automation performance and reliability
- Managing updates to workflow logic
- Supporting users and process owners
- Reporting on automation health and improvement opportunities
Advisory designs it. Managed AI keeps it running.
Use Advisory to identify, assess and design the right automations. Use Managed AI and Automation to operate, support and continuously improve them once they are live.
Best for
Teams running live automations who need a reliable operator
Australian organisations with deployed Power Platform, Power Automate or RPA solutions that need a partner for ongoing monitoring, governance and continuous improvement — keeping automations secure, supported and aligned to how their people work, without expecting them to run unattended.
Live Power Platform or RPA solutions
Up to 300 users
Governance and reliability matter
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