Monitor and maintain
Ongoing monitoring of deployed automations, workflow health, run history, error rates and performance trends across Power Platform, Power Automate and connected services.
Managed services
Managed AI and Automation
Managed AI Automation is a fully managed service that deploys and maintains AI-powered workflows inside your Microsoft 365 environment — Mycelium 365 builds, monitors, and optimises AI automations for Australian organisations so you get the productivity gains without needing an in-house AI team.
In 2026, as 58% of Australian businesses now use AI tools like Microsoft Copilot, Mycelium 365 helps SMBs deploy, secure, and govern Microsoft AI tools within their existing Microsoft 365 environment — keeping sensitive business data inside the Australian Microsoft tenant and compliant with the Privacy Act 1988.
Ongoing support and management for deployed AI-enabled workflows, business process automation, RPA, Power Platform solutions and automation governance — keeping them reliable, secure and aligned to the way your people work.
According to McKinsey's 2024 State of AI report, Australian organisations that have deployed AI automation in at least one business function report an average productivity improvement of 20–30% in the processes automated — with the highest gains in document processing, reporting, and customer communication workflows. (Source: McKinsey State of AI, 2024)
Security by Design, People First..Always.
Operate and improve
What we manage day to day
A practical, security-led approach to keeping deployed automations and AI-enabled workflows running reliably for your people.
Exception and incident handling
Triage failed runs, investigate root causes, coordinate remediation with process owners and re-run impacted workflows so business operations stay reliable.
Governance and access
Maintain environment policies, connector controls, data loss prevention rules, permissions and admin roles so automations stay secure and aligned to your governance model.
Change and continuous improvement
Manage change requests, version updates to workflow logic and small enhancements so automations keep pace with how your people actually work.
User and process owner support
Help end users and business process owners with day-to-day questions, training reinforcement and clear escalation paths for AI-enabled processes.
Reporting and reviews
Regular reporting on automation health, reliability, exceptions, savings and opportunities for continuous improvement reviewed in service governance sessions.
What it includes
Consistent service activities delivered across every Managed AI and Automation engagement.
- Monitoring deployed automations and workflows
- Supporting Power Automate and Power Platform solutions
- Managing workflow errors and exceptions
- Supporting change requests
- Maintaining access and permissions
- Supporting automation governance controls
- Supporting AI-enabled business processes
- Reviewing automation performance and reliability
- Managing updates to workflow logic
- Supporting users and process owners
- Reporting on automation health and improvement opportunities
Practical examples
What we automate
Real automations Mycelium 365 builds, runs and optimises for Australian SMBs inside Microsoft 365, Power Platform and Azure AI.
Microsoft's 2024 Work Trend Index found that employees who use AI tools for repetitive tasks save an average of 1.2 hours per day — equivalent to recovering more than 250 working hours per employee per year. (Source: Microsoft Work Trend Index 2024)
Document processing with Azure AI
Automated extraction, classification and routing of invoices, contracts and forms using Azure AI Document Intelligence — reducing manual data entry for finance, legal and operations teams.
Helpdesk ticket triage with Copilot
Microsoft 365 Copilot and Power Automate flows that categorise, prioritise and route incoming support tickets, draft first responses and surface relevant knowledge articles to your service desk.
Automated reporting from Microsoft 365 data
Scheduled reports built from SharePoint, Teams, Dynamics and Dataverse — delivered to leadership inboxes or Teams channels without anyone exporting spreadsheets.
Workflow automation with Power Automate
Approvals, onboarding and offboarding, leave requests, purchase orders and cross-system handoffs automated end-to-end inside your Microsoft 365 tenant.
Email classification and routing
AI-assisted classification of shared mailboxes — sales enquiries, support requests, accounts queries — routed to the right team or ticketing system automatically.
Copilot, done properly
Microsoft Copilot management
Mycelium 365 manages Microsoft 365 Copilot end-to-end for Australian businesses — deployment and tenant readiness, licensing and assignment, governance and sensitivity-label policies, and structured adoption support. We run Copilot as a managed service so it produces measurable productivity gains rather than ad-hoc experiments.
Copilot inherits whatever permissions and data hygiene already exist in your tenant. Without expert configuration — sensitivity labels, SharePoint permissions clean-up, data loss prevention and prompt governance — it will happily surface stale, oversharing or sensitive content to the wrong people. Getting it useful instead of chaotic is a Microsoft 365 governance problem, not a prompt engineering one.
Our team configures Copilot against the same Security by Design baseline we use for Microsoft 365 and Entra — least privilege, conditional access, sensitivity labels and audit logging — and supports your people with role-based training and ongoing adoption reporting.
Advisory designs it. Managed AI keeps it running.
Use Advisory to identify, assess and design the right automations. Use Managed AI and Automation to operate, support and continuously improve them once they are live.
Best for
Teams running live automations who need a reliable operator
Australian organisations with deployed Power Platform, Power Automate or RPA solutions that need a partner for ongoing monitoring, governance and continuous improvement — keeping automations secure, supported and aligned to how their people work, without expecting them to run unattended.
Live Power Platform or RPA solutions
Up to 300 users
Governance and reliability matter
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