IT support for Perth businesses
Mycelium 365 provides managed IT support for Perth businesses — unlimited Australian helpdesk, proactive device management and cybersecurity under a fixed monthly agreement. Every client has a named engineer who knows their environment, not a rotating queue. Critical incidents receive a 15-minute response. Most issues are resolved the same business day. Modern Workplace starts from $147/user/month, with Microsoft 365 licensing charged separately. View our packages →
What Perth IT support includes
Modern Workplace for office workers includes:
- Unlimited helpdesk via phone, email and remote access
- A named engineer who knows your environment
- Microsoft 365 administration — Exchange Online, SharePoint, Teams, OneDrive and licensing management
- Microsoft Intune device management and compliance policies
- Microsoft Defender management and 24/7 SOC monitoring via Huntress
- Patch management and security updates across managed devices
- KnowBe4 cyber awareness training
Secure Essentials for frontline workers covers unlimited helpdesk and cyber awareness training only. On-site assistance is available when needed, via local partner network. Microsoft 365 licensing is charged separately.
On-site IT support in Perth
Most Perth support requests are resolved remotely by engineers who already know your environment. When hardware failures, office setups, server work or IT relocations need someone on site, Mycelium 365 coordinates on-site IT support via our local partner network across Perth CBD, West Perth, Subiaco, Osborne Park, Joondalup and Fremantle. Your named engineer remains the point of contact and coordinates the local hands-on work.
Remote IT support for regional WA
Regional WA businesses receive remote IT support for Microsoft 365, devices, identity and security under the same managed service model. Critical incidents receive a 15-minute response regardless of your location in WA. Regional coverage is delivered remotely; on-site assistance in Perth is coordinated through the local partner network rather than presented as a Mycelium 365 office in every location. Explore managed IT services across Western Australia →
Microsoft 365 IT support in Perth
We specialise in the Microsoft stack — Entra identity, Exchange Online, Defender, Intune and SharePoint, alongside Teams, OneDrive and Azure. The same team manages user access, device compliance and day-to-day support, rather than passing problems between vendors. For Microsoft-specific services, see Microsoft 365 services in Perth.
How much does IT support cost in Perth?
Mycelium 365 IT support in Perth starts from $147/user/month for Modern Workplace office workers, or $32/user/month for Secure Essentials frontline workers. Microsoft 365 licensing is charged separately — Business Premium for Modern Workplace, F1 or F3 for Secure Essentials. No per-incident charges, no surprise bills and no lock-in contracts. Office and frontline plans can be combined under one managed services agreement. View full package details → or contact us for a quote specific to your Perth business.
Why Perth businesses choose Mycelium 365
- Named engineer — your environment is known before you call
- 15-minute critical incident response
- Same business day resolution for standard issues
- Microsoft Solutions Partner — Modern Work and Security expertise
- Microsoft-only specialists — one team across your Microsoft environment
- Australian-based helpdesk — no offshore rotating queue
- Fixed monthly pricing — no per-incident charges or surprise bills
- No lock-in contracts — you own your data, tenant and credentials
Frequently asked questions
How much does IT support cost in Perth?
Mycelium 365 IT support in Perth starts from $147/user/month for Modern Workplace office workers, or $32/user/month for Secure Essentials frontline workers. Microsoft 365 licensing is charged separately — Business Premium for Modern Workplace, F1 or F3 for Secure Essentials. No per-incident charges, no surprise bills and no lock-in contracts. Office and frontline plans can be combined under one managed services agreement.
Do you provide on-site IT support in Perth?
Most Perth support requests are resolved remotely by engineers who already know your environment. When hardware failures, office setups, server work or IT relocations need someone on site, Mycelium 365 coordinates on-site IT support via our local partner network across Perth CBD, West Perth, Subiaco, Osborne Park, Joondalup and Fremantle. Your named engineer remains the point of contact and coordinates the local hands-on work.
What is included in managed IT support in Perth?
Modern Workplace includes Unlimited helpdesk via phone, email and remote access, A named engineer who knows your environment, Microsoft 365 administration — Exchange Online, SharePoint, Teams, OneDrive and licensing management, Microsoft Intune device management and compliance policies, Microsoft Defender management and 24/7 SOC monitoring via Huntress, Patch management and security updates across managed devices, KnowBe4 cyber awareness training. On-site assistance is available when needed, via local partner network. Secure Essentials includes unlimited helpdesk and cyber awareness training only; it does not include device management or SOC monitoring. Microsoft 365 licensing is charged separately.
How quickly do you respond to IT support requests in Perth?
Every Perth client has a named engineer. Critical incidents receive a 15-minute response. Most issues are resolved the same business day. Helpdesk hours are 7:00am – 7:00pm Melbourne time (AEST/AEDT), Monday–Friday. Critical incident escalation available outside business hours. Only Huntress SOC monitoring runs 24/7.
Do you support businesses outside Perth CBD?
Regional WA businesses receive remote IT support for Microsoft 365, devices, identity and security under the same managed service model. Critical incidents receive a 15-minute response regardless of your location in WA. Regional coverage is delivered remotely; on-site assistance in Perth is coordinated through the local partner network rather than presented as a Mycelium 365 office in every location. Local coverage includes Perth CBD, West Perth, Subiaco, Osborne Park, Joondalup, Fremantle.
Comparing providers? Explore our Perth MSP page.