Mycelium 365

    Packages

    Managed IT packages built for Australian organisations

    Four practical service packages that bring together managed IT, Microsoft 365, Azure, cyber security, and advisory work — chosen to match where your organisation is today and where it needs to go.

    Security by Design, People First..Always.

    Four packages, no custom quoting maze

    Most managed IT proposals are bespoke spreadsheets that nobody can compare side by side. We took the opposite approach. After delivering managed services across Australian SMBs and mid-market organisations, the same four shapes of engagement kept appearing — so we built them as fixed packages with transparent inclusions, predictable pricing, and clear upgrade paths.

    "Right-sized" means the package matches where your organisation actually is — user count, Microsoft 365 maturity, cloud footprint, and risk appetite — not where a sales team wants to push you. You should not be paying for enterprise-grade SOC tooling on a 20-person team, and you should not be running a 200-person finance business on a single-server backup. Pick the package that fits today, and move between them as your environment grows.

    Secure Essentials

    Built for small and mid-sized Australian organisations that need dependable day-to-day IT without the overhead of an internal team. Secure Essentials solves the common pain points — slow ticket response, patchy backups, unmanaged devices, and weak security baselines — by bundling helpdesk, Microsoft 365 administration, endpoint management, and backup monitoring into a single fixed monthly fee. You get a named support team, proactive patching, and quarterly service reviews so issues are caught before they escalate. It is the right starting point if you are moving on from break-fix support or your current provider and want stability, accountability, and a clear baseline of cyber security hygiene.

    What's included

    • Helpdesk support
    • Microsoft 365 management
    • Baseline cyber security
    • Device management
    • Backup monitoring
    • Patch and update support
    • Reporting and service reviews

    Modern Workplace

    Designed for organisations that have outgrown basic IT support and want their entire Microsoft 365 estate — Teams, SharePoint, OneDrive, Intune, Defender, and Entra ID — managed as one secure, governed workplace platform. We solve the sprawl problems that come with rapid Microsoft 365 adoption: ungoverned Teams sites, inconsistent device compliance, weak conditional access, and licensing waste. Modern Workplace covers identity management, secure collaboration policies, device compliance baselines, and ongoing Defender tuning, with adoption support so your people actually use the tools you are paying for. It is ideal for organisations between 25 and 300 users who treat Microsoft 365 as their primary operating environment.

    What's included

    • Microsoft 365 governance
    • Teams and SharePoint structure
    • Secure collaboration
    • Intune and device compliance
    • Defender configuration and monitoring
    • Entra ID and conditional access
    • User adoption and support

    Secure Cloud

    For organisations running line-of-business applications, virtual desktops, or production workloads in Azure that need a partner accountable for uptime, security, and spend. Secure Cloud addresses the three problems we see most often in Australian SMB Azure tenants — runaway costs, weak backup and recovery posture, and inconsistent security baselines. The package covers Azure infrastructure management, backup and disaster recovery, security configuration, monthly cost reviews, and proactive monitoring with alerting. Whether you are migrating from on-premises servers or stabilising an existing Azure environment, Secure Cloud gives you a predictable monthly fee and a clear path to a resilient cloud platform.

    What's included

    • Azure infrastructure management
    • Cloud migration
    • Backup and recovery
    • Azure security
    • Cost optimisation
    • Monitoring and reporting
    • Business continuity support

    Advisory and Uplift

    For leadership teams that need clarity, direction, and an experienced second opinion before committing to a major IT, security, or AI investment. Advisory and Uplift is project-based work — readiness assessments, security uplifts, Essential Eight alignment, Microsoft licensing reviews, AI enablement plans, and technology roadmaps — delivered as a fixed scope rather than an ongoing retainer. It solves the problem of well-intentioned change programmes that stall because no one has mapped the current state, the risks, or the practical sequence of work. Engagements typically run from two weeks to three months and produce a documented roadmap, prioritised actions, and the implementation support to execute. It pairs naturally with any of the managed packages above.

    What's included

    • AI readiness and enablement
    • Microsoft 365 security reviews
    • Cyber security uplift
    • Essential Eight alignment
    • Microsoft licensing review
    • SharePoint and Teams cleanup
    • Technology roadmap development
    • Business process improvement

    Not sure which package fits?

    Every Australian organisation is different. In a Discovery Call we walk through your current Microsoft 365 environment, security posture, support model, and team needs, then recommend a package — or a tailored mix — that actually fits.

    Migration packages

    Fixed-scope migration packages

    Defined migration projects with fixed inclusions and a clear timeline — designed to move you from a legacy platform onto the Microsoft stack without disrupting day-to-day operations. Each package pairs naturally with Secure Essentials, Modern Workplace, or Secure Cloud as an ongoing managed service after cutover.

    Citrix to Azure Virtual Desktop

    Replace ageing Citrix infrastructure with Microsoft-managed Azure Virtual Desktop — lower licensing costs, native Microsoft 365 integration, and no hardware refresh cycles. Typical migrations run 6–12 weeks including pilot, application testing, and decommissioning.

    What's included

    • Application and user profile assessment
    • AVD environment build in Azure Australia East
    • Pilot migration and application testing
    • Full cutover and Citrix decommissioning
    • Hypercare period post-migration

    Google Workspace to Microsoft 365

    Move email, files, calendars, and collaboration from Google Workspace to Microsoft 365 with no mailbox downtime and full data fidelity. Includes Drive to SharePoint and OneDrive migration, Gmail to Exchange Online cutover, and user enablement on Teams.

    What's included

    • Tenant build and identity setup
    • Gmail to Exchange Online migration
    • Drive to SharePoint and OneDrive
    • Calendar and contacts cutover
    • Teams enablement and user training

    Mimecast to Microsoft Defender

    Consolidate email security into your existing Microsoft 365 licensing by replacing Mimecast with Microsoft Defender for Office 365. Cuts third-party spend, simplifies the security stack, and improves signal sharing across Defender, Entra ID, and Intune.

    What's included

    • Mimecast policy and rule audit
    • Defender for Office 365 tuning
    • Safe Links and Safe Attachments rollout
    • Anti-phishing and impersonation policies
    • Cutover, monitoring and Mimecast decommissioning

    Not sure which package fits your stage of growth? Start with an IT Technology Roadmap to map your priorities before committing to a managed services plan.

    Frequently asked questions

    The most common questions we hear about how our packages work.

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    Frequently Asked Questions

    Ready to simplify and secure your technology?

    Book a Discovery Call with Mycelium 365 to discuss your Microsoft 365, Azure, security, cloud, support, or advisory needs.