Most managed IT proposals are bespoke spreadsheets that nobody can compare side by side. We took the opposite approach. After delivering managed services across SMBs and mid-market organisations, the same four shapes of engagement kept appearing — so we built them as fixed packages with transparent inclusions, predictable pricing, and clear upgrade paths.
"Right-sized" means the package matches where your organisation actually is — user count, Microsoft 365 maturity, cloud footprint, and risk appetite — not where a sales team wants to push you. You should not be paying for enterprise-grade SOC tooling on a 20-person team, and you should not be running a 200-person finance business on a single-server backup. Pick the package that fits today, and move between them as your environment grows.
"95% fewer IT tickets in the first 90 days — guaranteed." — Based on average across all Mycelium 365 managed IT clients, 2024–2026.
Secure Essentials
From $95/user/month
Built for organisations between 10 and 50 users that need dependable day-to-day IT without the overhead of an internal team. Secure Essentials solves the common pain points — slow ticket response, patchy backups, unmanaged devices, and weak security baselines — by bundling helpdesk, Microsoft 365 administration, endpoint management, and backup monitoring into a single fixed monthly fee. You get a named support team, proactive patching, and quarterly service reviews so issues are caught before they escalate. It is the right starting point if you are moving on from break-fix support or your current provider and want stability, accountability, and a clear baseline of cyber security hygiene.
What's included
Helpdesk support
Microsoft 365 management
Baseline cyber security
Device management
Backup monitoring
Patch and update support
Reporting and service reviews
Most popular for SMBs
Modern Workplace
From $150/user/month
Designed for organisations with 50 or more users — or smaller organisations with enhanced security and compliance obligations — that want their entire Microsoft 365 estate (Teams, SharePoint, OneDrive, Intune, Defender, and Entra ID) managed as one secure, governed workplace platform. We solve the sprawl problems that come with rapid Microsoft 365 adoption: ungoverned Teams sites, inconsistent device compliance, weak conditional access, and licensing waste. Modern Workplace covers identity management, secure collaboration policies, device compliance baselines, and ongoing Defender tuning, with adoption support so your people actually use the tools you are paying for. It is ideal for organisations from 50 users upwards that treat Microsoft 365 as their primary operating environment, and for regulated or security-sensitive businesses (finance, legal, healthcare, government supply chain) that need stronger controls than Secure Essentials provides.
"Mycelium 365 transitioned our office and remote workforce away from Google Cloud to Microsoft Modern Workplace over a weekend with minimal downtime."
— Craig Thornton · Modern Workplace package client
Secure Cloud
From $150/server/month
For organisations running line-of-business applications, virtual desktops, or production workloads in Azure that need a partner accountable for uptime, security, and spend. Secure Cloud addresses the three problems we see most often in Australian SMB Azure tenants — runaway costs, weak backup and recovery posture, and inconsistent security baselines. The package covers Azure infrastructure management, backup and disaster recovery, security configuration, monthly cost reviews, and proactive monitoring with alerting. Whether you are migrating from on-premises servers or stabilising an existing Azure environment, Secure Cloud gives you a predictable monthly fee and a clear path to a resilient cloud platform.
What's included
Azure infrastructure management
Cloud migration
Backup and recovery
Azure security
Cost optimisation
Monitoring and reporting
Business continuity support
Advisory and Uplift
From $2,999 per engagement
For leadership teams that need clarity, direction, and an experienced second opinion before committing to a major IT, security, or AI investment. Advisory and Uplift is project-based work — readiness assessments, security uplifts, Essential Eight alignment, Microsoft licensing reviews, AI enablement plans, and technology roadmaps — delivered as a fixed scope rather than an ongoing retainer. It solves the problem of well-intentioned change programmes that stall because no one has mapped the current state, the risks, or the practical sequence of work. Engagements typically run from two weeks to three months and produce a documented roadmap, prioritised actions, and the implementation support to execute. It pairs naturally with any of the managed packages above.
What's included
AI readiness and enablement
Microsoft 365 security reviews
Cyber security uplift
Essential Eight alignment
Microsoft licensing review
SharePoint and Teams cleanup
Technology roadmap development
Business process improvement
Not sure which package fits?
Every organisation is different. In a Discovery Call we walk through your current Microsoft 365 environment, security posture, support model, and team needs, then recommend a package — or a tailored mix — that actually fits.
Migration packages
Fixed-scope migration packages
Defined migration projects with fixed inclusions and a clear timeline — designed to move you from a legacy platform onto the Microsoft stack without disrupting day-to-day operations. Each package pairs naturally with Secure Essentials, Modern Workplace, or Secure Cloud as an ongoing managed service after cutover.
Citrix to Azure Virtual Desktop
Replace ageing Citrix infrastructure with Microsoft-managed Azure Virtual Desktop — lower licensing costs, native Microsoft 365 integration, and no hardware refresh cycles. Typical migrations run 6–12 weeks including pilot, application testing, and decommissioning.
What's included
Application and user profile assessment
AVD environment build in Azure Australia East
Pilot migration and application testing
Full cutover and Citrix decommissioning
Hypercare period post-migration
Google Workspace to Microsoft 365
Move email, files, calendars, and collaboration from Google Workspace to Microsoft 365 with no mailbox downtime and full data fidelity. Includes Drive to SharePoint and OneDrive migration, Gmail to Exchange Online cutover, and user enablement on Teams.
What's included
Tenant build and identity setup
Gmail to Exchange Online migration
Drive to SharePoint and OneDrive
Calendar and contacts cutover
Teams enablement and user training
Mimecast to Microsoft Defender
Consolidate email security into your existing Microsoft 365 licensing by replacing Mimecast with Microsoft Defender for Office 365. Cuts third-party spend, simplifies the security stack, and improves signal sharing across Defender, Entra ID, and Intune.
What's included
Mimecast policy and rule audit
Defender for Office 365 tuning
Safe Links and Safe Attachments rollout
Anti-phishing and impersonation policies
Cutover, monitoring and Mimecast decommissioning
After migration, most clients transition directly onto a managed service package.
• Google Workspace migrations → typically continue with Modern Workplace
• Citrix to AVD migrations → typically continue with Secure Cloud
• Mimecast to Defender migrations → included in Modern Workplace or Secure Cloud
Not sure which package fits your stage of growth? Start with an IT Technology Roadmap to map your priorities before committing to a managed services plan. You can also read more about our IT strategy and planning services.
Frequently asked questions
The most common questions we hear about how our packages work.
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Frequently Asked Questions
Not sure which package is right for you?
Book a free 20-minute call. We'll review your current environment and recommend the right package for your business size, industry, and security requirements — no obligation.
Ready to simplify and secure your technology?
Book a free, no-obligation Discovery Call to talk through your Microsoft 365, Azure, security, or support needs — no sales pitch, just a straight conversation.
We respond to every enquiry within 4 business hours. Monday to Friday, 7am–7pm AEST.
Found this useful? Book a free 30-min IT review — we'll apply this directly to your environment.
