Enterprise-grade IT without the enterprise price tag. Fully managed Microsoft 365 with fixed pricing, Australian support, and no lock-in contracts.
Managed Microsoft 365 for small business is a fixed-price subscription that replaces the break-fix IT relationship most Australian SMBs are stuck in. Instead of paying a hourly rate every time something breaks, you get a single monthly fee covering licensing, security, helpdesk, device management and strategy — with the provider's incentives finally aligned to keeping things working. Mycelium 365 also folds in Essential Eight alignment from day one, so you're not buying IT support and security separately and hoping they meet in the middle.
Who this is for
Built for Australian businesses between 5 and 500 users — typically those who have outgrown a one-person IT contractor, are tired of unpredictable hourly invoices, or have been told by an insurer or customer that they need to demonstrate Essential Eight alignment. Especially valuable for professional services, construction, hospitality and not-for-profits where security expectations have moved faster than internal IT capability.
IT Challenges Small Businesses Face
❌ Outgrowing your current IT provider
✅ We scale with you — same platform from 5 to 500 users
❌ Security threats targeting SMBs
✅ Microsoft Defender and Zero Trust configured from day one
❌ Unpredictable IT costs
✅ Fixed per-user pricing with licensing included
❌ No IT strategy or roadmap
✅ Quarterly reviews with a dedicated account manager
What's Included
Helpdesk & IT Support
Unlimited helpdesk tickets, user onboarding and IT support from our Australian-based team. No per-ticket fees, no surprise invoices for routine work. Average ticket response under 15 minutes, with most user issues resolved on first contact.
Security & Compliance
Microsoft Defender for Endpoint and Office 365, Conditional Access policies, MFA enforcement and compliance baselines configured to align with the ACSC Essential Eight. Monitored continuously, with incidents triaged by our team before they reach you.
Identity & Access
Microsoft Entra ID configured with SSO, phishing-resistant MFA, joiner/mover/leaver automation, and role-based access control. Identity is the new perimeter — we treat it that way rather than relying on default settings.
Licensing & CSP
As a Microsoft Solutions Partner and CSP, we provide and manage your Microsoft 365 licences with consolidated monthly billing in AUD. We right-size licences quarterly so you're not paying for E5 seats that only need Business Premium.
Why SMBs Choose Mycelium 365
Thinking of Changing IT Providers?
We make switching painless. Our onboarding team handles the full transition from your current provider with zero downtime.
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What our clients say
Verbatim client reviews, grouped by responsiveness, technical expertise, security and ongoing support, sit on one page alongside the case studies and Microsoft Solutions Partner credentials behind them.
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