IT support for Sydney businesses
Mycelium 365 provides managed IT support for Sydney businesses — unlimited Australian helpdesk, proactive device management and cybersecurity under a fixed monthly agreement. Every client has a named engineer who knows their environment, not a rotating queue. Critical incidents receive a 15-minute response. Most issues are resolved the same business day. Modern Workplace starts from $147/user/month, with Microsoft 365 licensing charged separately. View our packages →
What Sydney IT support includes
Modern Workplace for office workers includes:
- Unlimited helpdesk via phone, email and remote access
- A named engineer who knows your environment
- Microsoft 365 administration — Exchange Online, SharePoint, Teams, OneDrive and licensing management
- Microsoft Intune device management and compliance policies
- Microsoft Defender management and 24/7 SOC monitoring via Huntress
- Patch management and security updates across managed devices
- KnowBe4 cyber awareness training
Secure Essentials for frontline workers covers unlimited helpdesk and cyber awareness training only. On-site assistance is available when needed, coordinated through your named engineer. Microsoft 365 licensing is charged separately.
On-site IT support in Sydney
Sydney support is remote-first: mailbox access, device compliance, Teams and day-to-day helpdesk issues are handled without waiting for a site visit. For hardware failures, new office setups, server work or IT relocations that need hands-on assistance, we provide on-site IT support across Sydney CBD, North Sydney, Parramatta, Chatswood, Macquarie Park and the inner suburbs. Your named engineer coordinates the visit and carries the knowledge of your environment through to the on-site work.
Managed IT support across Sydney and NSW
Multi-site Sydney businesses can keep their NSW offices under one managed agreement. Microsoft 365, Intune, identity and security are managed centrally, so staff outside the Sydney CBD still reach the same named engineer and Australian helpdesk. Remote management handles everyday support without requiring every office to maintain its own IT team.
Microsoft 365 IT support in Sydney
We specialise in the Microsoft stack — Entra identity, Exchange Online, Defender, Intune and SharePoint, alongside Teams, OneDrive and Azure. The same team manages user access, device compliance and day-to-day support, rather than passing problems between vendors. For Microsoft-specific services, see Microsoft 365 services in Sydney.
How much does IT support cost in Sydney?
Mycelium 365 IT support in Sydney starts from $147/user/month for Modern Workplace office workers, or $32/user/month for Secure Essentials frontline workers. Microsoft 365 licensing is charged separately — Business Premium for Modern Workplace, F1 or F3 for Secure Essentials. No per-incident charges, no surprise bills and no lock-in contracts. Office and frontline plans can be combined under one managed services agreement. View full package details → or contact us for a quote specific to your Sydney business.
Why Sydney businesses choose Mycelium 365
- Named engineer — your environment is known before you call
- 15-minute critical incident response
- Same business day resolution for standard issues
- Microsoft Solutions Partner — Modern Work and Security expertise
- Microsoft-only specialists — one team across your Microsoft environment
- Australian-based helpdesk — no offshore rotating queue
- Fixed monthly pricing — no per-incident charges or surprise bills
- No lock-in contracts — you own your data, tenant and credentials
Frequently asked questions
How much does IT support cost in Sydney?
Mycelium 365 IT support in Sydney starts from $147/user/month for Modern Workplace office workers, or $32/user/month for Secure Essentials frontline workers. Microsoft 365 licensing is charged separately — Business Premium for Modern Workplace, F1 or F3 for Secure Essentials. No per-incident charges, no surprise bills and no lock-in contracts. Office and frontline plans can be combined under one managed services agreement.
Do you provide on-site IT support in Sydney?
Sydney support is remote-first: mailbox access, device compliance, Teams and day-to-day helpdesk issues are handled without waiting for a site visit. For hardware failures, new office setups, server work or IT relocations that need hands-on assistance, we provide on-site IT support across Sydney CBD, North Sydney, Parramatta, Chatswood, Macquarie Park and the inner suburbs. Your named engineer coordinates the visit and carries the knowledge of your environment through to the on-site work.
What is included in managed IT support in Sydney?
Modern Workplace includes Unlimited helpdesk via phone, email and remote access, A named engineer who knows your environment, Microsoft 365 administration — Exchange Online, SharePoint, Teams, OneDrive and licensing management, Microsoft Intune device management and compliance policies, Microsoft Defender management and 24/7 SOC monitoring via Huntress, Patch management and security updates across managed devices, KnowBe4 cyber awareness training. On-site assistance is available when needed, coordinated through your named engineer. Secure Essentials includes unlimited helpdesk and cyber awareness training only; it does not include device management or SOC monitoring. Microsoft 365 licensing is charged separately.
How quickly do you respond to IT support requests in Sydney?
Every Sydney client has a named engineer. Critical incidents receive a 15-minute response. Most issues are resolved the same business day. Helpdesk hours are 7:00am – 7:00pm Melbourne time (AEST/AEDT), Monday–Friday. Critical incident escalation available outside business hours. Only Huntress SOC monitoring runs 24/7.
Do you support businesses outside Sydney CBD?
Multi-site Sydney businesses can keep their NSW offices under one managed agreement. Microsoft 365, Intune, identity and security are managed centrally, so staff outside the Sydney CBD still reach the same named engineer and Australian helpdesk. Remote management handles everyday support without requiring every office to maintain its own IT team. Local coverage includes Sydney CBD, North Sydney, Parramatta, Chatswood, Macquarie Park, inner suburbs.
Comparing providers? Explore our Sydney MSP page.