Helpdesk IT Support for Australian Organisations
Reliable, Australian-based helpdesk for organisations with up to 300 users. Microsoft 365, Teams, SharePoint, OneDrive, Intune and device support delivered by people who know your environment.
Every managed user includes Huntress MDR + EDR and KnowBe4 Security Awareness Training by default — no add-ons, no hidden fees.
Security by Design, People First..Always.
Ready to see our competitive pricing?
Why local support engineers matter
Every ticket is handled by an engineer based in Australia — no offshore call centres, no scripted responses, no time zone delays.
Same time zone, faster resolution
Issues raised during your business hours are handled in real time by engineers working the same hours — no overnight backlogs or 'we'll get to it tomorrow' delays.
Clear, local communication
Native English speakers who understand Australian business culture, terminology, and the way your team actually works — no translation friction or misunderstood requests.
Data sovereignty & compliance
Your data, support sessions, and remote access stay onshore — aligning with Australian Privacy Principles, Essential Eight, and industry-specific compliance requirements.
Microsoft-certified Australian engineers
A tight-knit team of certified technicians who know your environment, your people, and your history — not a rotating pool of strangers reading from a script.
Onsite when you need it
Remote-first support backed by the option of onsite engineers across major Australian metros for hardware swaps, office moves, and project work.
Accountability you can call
Direct access to a local account manager and escalation path — no offshore queue, no ticket black holes, just real people who own the outcome.
Enterprise-grade protection, included by default
Two best-in-class platforms — Huntress MDR + EDR and KnowBe4 — bundled with every managed user. No extra licensing, no separate vendors to chase.
Huntress MDR + EDR
Managed Detection & Response with Endpoint Detection & Response
A 24/7 Security Operations Centre (SOC) backed by purpose-built endpoint software that hunts for the threats antivirus and Microsoft Defender alone consistently miss — ransomware staging, credential theft, persistent footholds, and "living off the land" attacks.
Problems it solves
Blind spots in standard antivirus
Catches fileless malware, malicious scripts, and dormant footholds that signature-based AV misses entirely.
Ransomware before encryption
Detects pre-encryption behaviours (shadow copy deletion, mass file access) and isolates endpoints in minutes — not hours.
No in-house security analysts
Real Huntress threat hunters investigate every alert and write you a plain-English report — you don't need a SOC team.
Slow incident response
Confirmed threats are auto-isolated and remediated 24/7/365, including weekends and public holidays.
What you get
KnowBe4 Diamond
Security Awareness Training & Phishing Simulation
The world's largest security awareness platform turns your people from your weakest link into your strongest line of defence — with realistic phishing simulations, role-based training, and measurable behaviour change.
Problems it solves
Phishing-driven breaches
Over 90% of breaches start with a phishing email. Continuous simulations train staff to spot and report them before they cause damage.
One-and-done compliance training
Replaces forgettable annual videos with bite-sized, role-specific modules that actually change behaviour.
Compliance & audit gaps
Built-in reporting for ISO 27001, Essential Eight, ASD, GDPR, and cyber insurance evidence requirements.
Repeat-offender users
Identifies high-risk users with an objective Phish-prone Percentage™ score and auto-enrols them in remedial training.
What you get
Microsoft Modern Workplace Expertise
Comprehensive support for Microsoft 365, Teams, SharePoint, OneDrive, and Intune—ensuring your workforce stays productive, secure, and connected.
Responsive Desktop Support
Everything from software installations and updates to printer issues, email configuration, and hardware troubleshooting.
24/7 Helpdesk Availability
Round-the-clock support for priority 1 issues. Our technicians are available via phone, email, or Teams chat.
Huntress MDR + EDR
Detects and responds to advanced threats with continuous monitoring for malicious activity and rapid incident response.
KnowBe4 Diamond Security Awareness Training
Industry-leading phishing simulation and training with customizable learning paths and compliance tracking.
Huntress ITDR
Monitors identity-based threats across Microsoft 365 and Azure AD, detecting suspicious logins and privilege escalations.
