IT support for Melbourne businesses
Mycelium 365 provides managed IT support for Melbourne businesses from 15 to 300 staff. Every client has a named engineer — not a shared queue. Critical incidents receive a 15-minute response. Most issues are resolved the same business day. Fixed monthly pricing from $147/user/month — no per-incident charges, no surprise bills. View our packages →
What Melbourne IT support includes
- Unlimited helpdesk for all staff via phone, email, and remote access
- Named engineer who knows your environment
- Microsoft 365 administration — mailboxes, SharePoint, Teams, OneDrive, licensing
- Device management via Microsoft Intune — all enrolled devices managed and monitored
- Cybersecurity monitoring — 24/7 SOC via Huntress included in Modern Workplace
- Patch management across all managed devices
- On-site IT support across Melbourne CBD, inner suburbs, and eastern suburbs when needed.
Explore our managed IT support services across Australia.
On-site IT support across Melbourne
For issues that can’t be resolved remotely — hardware failures, new office setups, server work, or IT relocations — Mycelium 365 provides on-site IT support across Melbourne. We cover Melbourne CBD, Southbank, Docklands, Richmond, Fitzroy, Collingwood, Hawthorn, Camberwell, Box Hill, Glen Waverley, Clayton, Malvern, Toorak, South Yarra, and surrounding business precincts. On-site visits are coordinated through your named engineer.
Nearby areas: IT support Moorabbin
How much does IT support cost in Melbourne?
Mycelium 365 IT support in Melbourne starts from $147/user/month (Modern Workplace — office workers) or $32/user/month (Secure Essentials — frontline workers). Microsoft 365 licensing is charged separately. No per-incident charges. No lock-in contracts. View full package details → or contact us for a quote specific to your Melbourne business.
Why Melbourne businesses choose Mycelium 365
- Named engineer — not a rotating queue
- 15-minute critical response
- Same business day resolution for standard issues
- Microsoft Solutions Partner — highest tier in the Microsoft programme
- Microsoft-only specialists — every engineer lives in the Microsoft stack
- Fixed monthly pricing — no surprises
- Australian helpdesk — all support delivered by Australian-based staff
- No lock-in contracts — you own your data and tenant.
IT support for Melbourne businesses across all industries
Mycelium 365 provides IT support for Melbourne businesses across professional services, healthcare, legal, accounting, not-for-profit, construction, manufacturing, and financial services. See our industry pages →
Frequently asked questions
How much does IT support cost in Melbourne?
Mycelium 365 IT support in Melbourne starts from $147/user/month (Modern Workplace — office workers) or $32/user/month (Secure Essentials — frontline workers). Microsoft 365 licensing is charged separately. No per-incident charges. No lock-in contracts. Contact us for a quote specific to your Melbourne business.
Do you provide on-site IT support in Melbourne?
Yes. For issues that can’t be resolved remotely — hardware failures, new office setups, server work, or IT relocations — Mycelium 365 provides on-site IT support across Melbourne CBD, inner suburbs, eastern suburbs, and surrounding business precincts. On-site visits are coordinated through your named engineer.
What is included in managed IT support Melbourne?
Modern Workplace includes unlimited helpdesk, a named engineer, Microsoft 365 administration, Microsoft Intune device management, cybersecurity monitoring with 24/7 SOC via Huntress, and patch management across managed devices. On-site support is available when needed. Secure Essentials covers unlimited helpdesk and cyber awareness training for frontline workers. Microsoft 365 licensing is charged separately.
How quickly do you respond to IT support requests in Melbourne?
Critical incidents receive a 15-minute response from a named engineer. Most issues are resolved the same business day. Helpdesk hours are 7:00am – 7:00pm Melbourne time (AEST/AEDT), Monday–Friday. Critical incident escalation available outside business hours. Only Huntress SOC monitoring runs 24/7.
Do you support businesses outside Melbourne CBD?
Yes. We support businesses across Southbank, Docklands, Richmond, Fitzroy, Collingwood, Hawthorn, Camberwell, Box Hill, Glen Waverley, Clayton, Malvern, Toorak, South Yarra, and surrounding business precincts. Remote support handles day-to-day issues, with on-site visits coordinated through your named engineer when needed.
Looking for Microsoft-specific management? Explore Microsoft 365 services in Melbourne. Comparing managed service providers? See our Melbourne MSP page.