Managed services
Modern Workplace Services
Modern Workplace Services is a fully managed IT approach that combines Microsoft 365, device management, security, and helpdesk support into one solution — Mycelium 365 deploys and manages the complete modern workplace stack for Australian organisations so your team can work securely from anywhere, on any device.
Security by Design, People First..Always.
What is a modern workplace?
A modern workplace is a cloud-first way of running IT that replaces on-premises servers, file shares and legacy email with an integrated, identity-driven platform — typically built on Microsoft 365. It is Microsoft's vision for how work happens in 2026: productivity apps, communication, devices, identity and security all delivered as one connected service, accessible from any location and any compliant device. Australian SMBs are adopting the modern workplace because it removes the cost and risk of ageing on-premises infrastructure, supports hybrid and remote work as a first-class scenario, lifts security maturity through identity and conditional access, and aligns naturally with ACSC Essential Eight and Privacy Act obligations. The modern workplace makes IT a platform for the business rather than a set of servers in a cupboard.
What does Mycelium 365's Modern Workplace service include?
Microsoft 365 productivity suite
Exchange Online for business email, Microsoft Teams for chat and meetings, and SharePoint Online for document collaboration — deployed, configured and managed as one connected workplace. We handle tenant setup, mailbox migration, Teams governance and SharePoint information architecture so your team can collaborate from day one.
Microsoft Intune device management
Centralised management of Windows, macOS, iOS and Android devices through Microsoft Intune — including enrolment, compliance policies, application deployment and remote wipe. Your team can use any device from any location while IT retains the controls needed for a secure modern workplace.
Microsoft Entra ID identity management
Identity-first security through Microsoft Entra ID with multi-factor authentication, conditional access policies, privileged identity management and single sign-on. Identity becomes the new perimeter in a cloud-first modern workplace, replacing legacy VPN and network-based controls.
Microsoft Defender security
Threat protection across email, endpoints, identities and cloud apps through the Microsoft Defender suite — aligned with the ACSC Essential Eight and Australian Privacy Act obligations. We tune Defender for Office 365, Defender for Endpoint and Defender for Identity to your risk profile.
Proactive helpdesk and end-user support
An Australian-based service desk for everyday support — onboarding, offboarding, password resets, Teams and Outlook issues, device problems and access requests. Tickets are tracked, SLAs reported, and recurring issues surfaced for permanent fixes.
Network and connectivity management
Management of the network layer that connects your modern workplace — routers, switches, wireless access points and SD-WAN — so cloud applications, Teams calling and Microsoft 365 perform reliably across every office and home worker.
Why Australian businesses are moving to a modern workplace
Hybrid and remote work became the default for most Australian knowledge workers after 2020, and the modern workplace is the platform that makes hybrid work secure and sustainable — Teams, Intune-managed devices and Entra ID conditional access let people work from home, a client site or the office without dropping security controls.
At the same time, Essential Eight compliance expectations from the ACSC, APRA CPS 234, and tightening cyber insurance underwriting criteria have made identity-driven security, MFA, application control and patched endpoints non-negotiable — capabilities that ship natively with the modern workplace stack.
The economics also stack up: a modern workplace removes the capital cost of server refreshes, on-premises Exchange, backup hardware and the VPN concentrators that used to be standard, replacing them with predictable per-user licensing.
And the productivity gains compound — when Teams, SharePoint, Outlook, Intune and Microsoft 365 Copilot are deployed as one platform rather than disconnected tools, employees spend less time switching contexts and more time on the work that actually matters.
How we transition your business to a modern workplace
Assessment
We review your current environment — on-premises servers, legacy email, file shares, devices and security controls — and map the gap between where you are today and a modern workplace baseline. You receive a clear scope, timeline and fixed-price proposal before any work begins.
Deployment
Tenant configuration, identity migration, mailbox cutover, Teams and SharePoint rollout, Intune enrolment and Defender tuning — delivered in defined phases with minimal disruption to your team. End-user comms and training are built into the plan, not bolted on afterwards.
Ongoing management
Once live, your modern workplace moves into managed services — proactive monitoring, monthly patching, security posture reviews, licence optimisation and an Australian helpdesk for day-to-day support. Quarterly governance sessions keep the roadmap moving forward.
Modern workplace vs traditional managed IT — what's the difference?
Traditional managed IT is built around on-premises infrastructure — physical servers, local Exchange, file shares, VPN concentrators and a third-party stack bolted together for backup, antivirus and email security. Support is largely reactive: tickets arrive when something breaks, and capital costs land every three to five years when hardware needs refreshing. A modern workplace flips the model. It is cloud-first and Microsoft-native, with Microsoft 365, Intune, Entra ID and Defender delivered as one integrated platform rather than a patchwork of third-party tools. Support shifts to proactive monitoring, automated patching and identity-driven security baselines, and the cost model moves from capital refresh cycles to predictable per-user subscriptions — making budgets, security posture and end-user experience all easier to plan and improve.
Modern workplace FAQs
Further reading on the modern workplace
Guides on building a secure Microsoft 365 modern workplace with Intune, Entra ID, and Defender.
- Intune, Defender and Entra ID for modern workplace securityHow the three pillars of Microsoft 365 security combine to protect users, devices, and identities.Read the article
- Intune, Azure and Exchange Online for the modern workplaceBringing device management, cloud identity, and email together into a single Microsoft 365 platform.Read the article
- Optimising your modern workplace with Microsoft 365 toolsGetting more from Teams, SharePoint, and Intune once your modern workplace is in place.Read the article
Most businesses we talk to are surprised by how much they're overpaying — and how exposed they actually are.
Book a Discovery Call with Mycelium 365 to discuss your Microsoft 365, Azure, security, cloud, support, or advisory needs.
We respond to every enquiry within 4 business hours. Monday to Friday, 7am–7pm AEST.
