Sam's 15 years as an Information Systems Commander in the Australian Army shaped a service desk philosophy built on accountability — problems are owned, not passed around. His approach to helpdesk management is the single biggest driver of positive client feedback at Mycelium 365.
For clients, this means a service desk culture where issues are logged, owned, and resolved — not escalated in circles.
Biography
Role at Mycelium 365
Operations Manager and State Manager for Western Australia and South Australia. Owns service desk management and operational accountability.
Experience
15 years as an Information Systems Commander in the Australian Army, as published on the Mycelium 365 leadership page.
Specialisms
ITIL service management, service desk operations, Level 2 engineering escalation, and incident ownership.
Certifications and credentials
- 15 yrs Australian Army IS
- ITIL Service Management
- L2 Engineering
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