Managed IT services for Australian businesses typically cost between AUD $95 and $150 per user per month in 2026, depending on the service tier. For a 30-user Australian business that is AUD $2,850 to $4,500 per month. This fixed monthly fee covers unlimited helpdesk, Microsoft 365 management, cyber security, backup, and monitoring — replacing unpredictable break-fix IT costs with a single monthly invoice.
Managed IT services pricing tiers for Australian businesses — 2026
Australian managed IT pricing is almost always quoted per user per month. Mycelium 365 publishes three tiers, all in AUD, all month-to-month with no lock-in.
Secure Essentials — AUD $95/user/month What is included: unlimited helpdesk (8am–6pm AEDT), Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive), MFA enforcement via Microsoft Authenticator, email security through Defender for Office 365 Plan 1, and monthly security and usage reporting. Best for: Australian businesses moving from break-fix IT to their first managed service. Example: 20 users = AUD $1,900/month. 50 users = AUD $4,750/month.
Modern Workplace — AUD $125/user/month What is included: everything in Secure Essentials, plus Intune device management across Windows, iOS, and Android, Entra ID P1 Conditional Access, Microsoft Defender for Business (EDR), and a quarterly IT review and roadmap session. Best for: professional services, healthcare, and government supply chain businesses with device management and compliance requirements. Example: 20 users = AUD $2,500/month. 50 users = AUD $6,250/month.
Complete Security — AUD $150/user/month What is included: everything in Modern Workplace, plus Huntress 24/7 SOC with human-led threat detection outside business hours, Essential Eight gap assessment and remediation tracking, Microsoft Sentinel SIEM log monitoring, and cyber incident response. Best for: regulated industries, government supply chain, DISP members, and businesses with cyber insurance requirements. Example: 20 users = AUD $3,000/month. 50 users = AUD $7,500/month.
All prices exclude Microsoft 365 licensing, which is billed separately at Microsoft''s published pricing. Full inclusions are listed on the packages page.
What affects managed IT services pricing in Australia
Five factors move the number on your proposal.
User count. Per-user pricing is linear, so a 100-user business pays roughly five times what a 20-user business pays. Some providers apply economies of scale above 100 users.
Service tier. Security obligations drive tier selection more than anything else. Businesses with Essential Eight obligations, government supply chain exposure, or cyber insurance conditions typically need Complete Security rather than the entry tier.
Complexity of the environment. Legacy on-premise servers, complex Azure estates, or large device fleets can attract a complexity premium on top of the per-user rate. Servers and Azure workloads are quoted separately from users.
Contract term. Month-to-month versus 12-month agreements matter. Mycelium 365 is month-to-month with no lock-in; some Australian providers discount 5–10% for a 12-month commitment in exchange for that flexibility.
Microsoft 365 licensing. Licences sit outside the managed service fee — Business Basic at AUD $8.20 per user per month, Business Premium at AUD $28.10. Add these to the managed service fee to get your true total monthly IT cost.
Managed IT pricing vs break-fix IT — total cost comparison for a 30-user Australian business
Break-fix. Reactive support in Australia runs AUD $180–250 per hour. A typical 30-user business logs 3–5 incidents a month at around 2.5 hours each, which is AUD $1,350–3,125 per month in support alone, or AUD $16,200–37,500 a year. That figure buys no monitoring, no proactive patching, no security baseline, and no strategic advice.
Managed services (Modern Workplace). AUD $125 × 30 users = AUD $3,750 per month, or AUD $45,000 a year — including unlimited helpdesk, proactive monitoring, security, device management, backup, and quarterly advisory.
Break-fix looks cheaper right up until the first serious incident. A ransomware event costs an Australian SMB an average of AUD $65,000–180,000 in recovery, downtime, and remediation. Managed services remove most of that risk, and most Australian businesses transitioning from break-fix find their actual IT spend falls within 12 months because reactive incident costs disappear. The same maths applies locally — see managed IT services in Melbourne and our Melbourne MSP guide.
Microsoft 365 pricing — what it costs separate from managed services
Current Australian pricing per user per month, in AUD: Business Basic $8.20, Apps for Business $11.60, Business Standard $17.00, Business Premium $28.10, E3 $41.20, and E5 $57.30. Microsoft 365 Copilot is an add-on at AUD $54.20 per user per month.
For most Australian SMBs the recommended combination is Microsoft 365 Business Premium (AUD $28.10) plus the Modern Workplace managed service (AUD $125), giving a total of AUD $153.10 per user per month including Microsoft licensing. For a 30-user business that is AUD $4,593 per month for complete managed IT and security.
Mycelium 365 is a Microsoft CSP partner and procures Microsoft 365 at published Microsoft pricing — there is no markup on licences. For plan-by-plan detail, read the Microsoft 365 licensing guide for 2026 and what managed Microsoft 365 services include.
How to get a managed IT pricing proposal for your Australian business
Every engagement starts with a free environment assessment covering your Microsoft 365 tenant, devices, security posture, and current support arrangement. We return a fixed-price proposal within five business days, priced per user in AUD with Microsoft licensing itemised separately. There is no lock-in contract and no obligation to proceed. Compare the tiers on the packages page or contact us to book the assessment.