# Mycelium365 — Full Site Documentation > Mycelium365 is an Australian managed IT services provider specialising in Microsoft 365, Azure cloud infrastructure, and network management. We deliver enterprise-grade IT solutions for small and medium businesses. ## Company Overview - **Founded:** 2017 in London, United Kingdom - **Founders:** Wade Timmings, Samuel Rowe, Paul Harvey - **Headquarters:** Level 7/276 Flinders St, Melbourne VIC 3000 - **Offices / on-the-ground teams:** Melbourne (HQ), Sydney, Brisbane, Perth, Adelaide, Canberra - **Team size:** 50 - **Support:** 24/7 Helpdesk - **Website:** https://mycelium365.lovable.app ### Mission At Mycelium365, we specialise in Microsoft Modern Work and intentionally use a single, integrated Microsoft stack — Entra, Exchange, Defender, Intune, and SharePoint — to deliver secure, fast, and simple workplaces. We believe fewer, well-integrated tools create better outcomes. By avoiding unnecessary third-party products and legacy complexity, we remove friction from everyday work and build environments people genuinely enjoy using. ### Philosophy Work shouldn't be hard because of IT. Mycelium365 exists to strip away complexity and friction from the modern workplace. We focus on outcomes, not complexity. Our engineers and specialists work as one — designing and managing Microsoft-first environments that are simple to use, secure by default, and built to last. --- ## Services ### Managed Microsoft 365 Fully managed Microsoft 365 services including Exchange, SharePoint, Defender, Intune, and Entra ID management. Services are modular and priced per user per month with no lock-in contracts. **Products:** - **Helpdesk IT Support** — Managed IT Helpdesk for SMBs with Microsoft Modern Workplace expertise, 24/7 support, and advanced security tools included. URL: /services/managed-helpdesk - **Managed Microsoft Defender** — End-to-end management of Microsoft Defender for Office 365, Endpoint, Identity, and Cloud Apps. URL: /services/managed-defender - **Microsoft Entra Management** — Secure identity infrastructure with Huntress ITDR and SIEM integration for comprehensive threat detection. URL: /services/managed-entra - **Exchange Online Management** — Optimized email management with DMARC/SPF/DKIM monitoring and SMTP2Go for legacy applications. URL: /services/managed-exchange-online - **Microsoft Intune Management** — Unified endpoint management for Windows, iOS, and Android with BYOD, corporate, and kiosk support. URL: /services/managed-intune - **SharePoint Online Management** — Document management and collaboration with security, compliance, and OneDrive integration. URL: /services/managed-sharepoint ### Managed Azure Azure cloud management including VMs, virtual desktops, backup, storage, and network gateway services. Flexible per-service pricing with no lock-in contracts. **Products:** - **Microsoft Azure Subscription Management** — Expert strategy, cost optimization, and security oversight. URL: /services/managed-azure-subscription - **Managed Azure Virtual Desktop** — Secure, scalable virtual workspaces for remote and hybrid workforces. URL: /services/managed-azure-virtual-desktop - **Managed Azure Backup** — End-to-end backup infrastructure management with disaster recovery planning. URL: /services/managed-azure-backup - **Managed Windows Server VM** — Complete VM lifecycle management with patching, monitoring, and security hardening. URL: /services/managed-azure-vm - **Managed Azure Virtual Network Gateway** — P2S, S2S VPN, and ExpressRoute management for hybrid connectivity. URL: /services/managed-azure-gateway - **Managed Azure Storage Account** — Secure data storage with geo-redundancy, lifecycle policies, and cost optimization. URL: /services/managed-azure-storage ### Managed Network Enterprise network management for routers, switches, wireless controllers, and access points. Per device per month pricing with 24/7 monitoring. **Products:** - **Router Management (Standard)** — Monitoring, configuration backup, firmware updates, and remote troubleshooting. URL: /what-we-do/managed-network/router-management - **Switch Management (Standard)** — Health monitoring, configuration backup, VLAN configuration, and remote support. URL: /what-we-do/managed-network/switch-management - **Wireless Controller Management** — Health monitoring, SSID/VLAN configuration, and security. URL: /what-we-do/managed-network/wireless-controller - **Wireless Access Point Management** — AP monitoring, RF optimization, firmware updates, and rogue AP detection. URL: /what-we-do/managed-network/wireless-ap ### Cloud Migrations Transition from on-premise hardware, Google Cloud, or legacy systems to Microsoft Modern Workplace with minimal downtime. Key achievements: - 3 months to migrate 15 branches & 32 shops - 1 weekend for complete Google to Microsoft migration - $60k year-on-year savings achieved Migration types: - On-premise hardware to Microsoft 365 - Google Cloud to Microsoft Modern Workplace - Skype for Business to MS Teams Cloud PBX - Citrix to Azure Virtual Desktop ### Agentic AI Agentic AI integrated with SCADA systems, edge computing, and industrial workflows. Purpose-built for mining, construction, and logistics operations. Capabilities: - SCADA System Integration — AI agents interfacing with SCADA and OT systems - Edge Computing & IoT — Real-time decision-making on remote sites - Workflow Automation — Complex operational workflows across distributed sites - OT Security Optimisation — AI-driven security for OT/IT convergence - Engineering Edge Cases — Predictive maintenance, structural analysis, failure prediction - Intelligent Process Control — Real-time process parameter optimisation ### Microsoft 365 for Small Business Tailored Microsoft 365 solutions for small businesses without dedicated IT teams. ### Switch to Microsoft 365 Migration services for organisations moving to Microsoft 365 from other platforms. --- ## Industries Served - **Hospitality** — URL: /industries/hospitality - **Legal & Finance** — URL: /industries/legal-finance - **Logistics & Construction** — URL: /industries/logistics-construction - **Mining** — URL: /industries/mining --- ## Migration Projects (Case Studies) - **Mimecast to Microsoft Defender** — URL: /resources/projects/mimecast-to-defender - **Google Workspace to Microsoft 365** — URL: /resources/projects/google-workspace-to-m365 - **Citrix to Azure Virtual Desktop** — URL: /resources/projects/citrix-to-avd --- ## Free Assessments - **AI Readiness Assessment** — Evaluate your organisation's readiness for AI adoption. URL: /resources/assessments/ai-readiness - **Essential Baseline Audit** — Assess your IT infrastructure against best practices. URL: /resources/assessments/essential-baseline-audit - **Modern Workplace Audit** — Review your Microsoft 365 environment for optimisation opportunities. URL: /resources/assessments/modern-workplace-audit --- ## Managed Services Features A Mycelium365 cloud managed experience includes a tailored mix of: - Proactive IT monitoring and support - 24/7 helpdesk support - Security - Data backup and disaster recovery - Software updates and patch management - Network management - Vendor management - Technology consultation and planning - Cloud solutions management - End user support --- ## Key Differentiators - Single integrated Microsoft stack (no unnecessary third-party tools) - Enterprise-grade solutions for SMBs - No lock-in contracts - Modular, per-user or per-device pricing - National coverage across Australia (Melbourne, Sydney, Perth, Brisbane) - Founded by experienced IT professionals - Focus on simplicity and outcomes over complexity --- ## Technology Stack Microsoft-focused ecosystem: - Microsoft 365 (Exchange Online, SharePoint Online, Teams) - Microsoft Entra ID (Identity & Access Management) - Microsoft Defender (Security) - Microsoft Intune (Endpoint Management) - Microsoft Azure (Cloud Infrastructure) - Azure Virtual Desktop - Azure Backup & Storage --- ## Site Map - Homepage: / - Services: /services - Managed Microsoft 365: /what-we-do/managed-m365 - Managed Azure: /what-we-do/managed-azure - Managed Network: /what-we-do/managed-network - Cloud Migration: /services/cloud-migration - Agentic AI: /services/agentic-ai - Microsoft 365 Small Business: /services/microsoft-365-small-business - Switch to Microsoft 365: /services/switch-to-microsoft-365 - Our Story: /our-story - Senior Management: /senior-management - Contact: /contact - Blog: /blog - Privacy Policy: /privacy-policy - Press: /press - Free Assessments: /resources/assessments --- ## Contact - **Address:** Level 7/276 Flinders St, Melbourne VIC 3000 - **Contact Page:** /contact